Standard Terms and Conditions of Sales

Welcome to the HE's Workshop website. Our goal is to bring you a simple, convenient and safe shopping experience for purchasing high quality of natural products.

Below text serves as a suggestion and doesn’t engage Odoo S.A. responsibility.

The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing. 

Register for an account

  1. 如需在 hesworkshop.com （下稱「本網站）使用本公司提供的網上服務購物產品（品牌名稱下稱「HE's Workshop」），請先註冊帳戶。註冊帳戶、使用帳戶及本網站，代表你同意就相關用途，向我們提供準確、最新和完整的個人資料。註冊網上帳戶，代表你同意本頁所列明之條款與細則、Cookie政策及使用條款。這亦代表你同意 HE's Workshop 有關收集、使用和披露你的個人資料之私隱政策。  
  2. Generally, we will not ask you for your password in writing (such as by email), over the telephone or in person. By using this website, you are responsible for: (i) safeguarding your password for any services you use with your account and our services, and (ii) any passwords you use with your account. Please keep your account password carefully to avoid any unauthorized use of your account. If you suspect unauthorized use of your account, or if you suspect any other security incident related to your account, please contact us immediately. 

 Website Content

  1. The Company reserves the right to modify or remove any content on this website at any time without prior notice. The Company will not be liable if the Website is unavailable or temporarily unavailable at any time or for any reason.

Terms of Sale

  1. By placing an order on this website, you represent that (i) you agree to purchase the products, (ii) you are of legal age to form a binding contract, and (iii) all information you provide in connection with your order is true and accurate. , and you are an authorized user of the payment method provided. Your receipt of an order confirmation does not constitute our acceptance of your order or any commitment related to your order. We reserve the right to accept, reject or modify any order request made by you at any time after we receive your order. If we are able to accept your order, the contractual relationship shall be deemed to have been concluded when we send you an email confirming that the goods ordered in your order have been dispatched.

 Product Introduction

  1. The Company strives to ensure that the content and product descriptions on this website are accurate and complete. Despite our best efforts, it is possible that from time to time any of the Content and/or product materials on this Website may be inaccurate, incomplete or out of date. Therefore, we do not guarantee that the information on this website is accurate or complete. If you later discover that the product you purchased does not match the description listed on this website, you may consider returning the product in accordance with the return policy stated below.

Pricing

  1. Prices shown on the Website are in Hong Kong Dollars (HK$) only.
  2. Except for obvious errors, product prices are subject to those stated on the website. Although we make every effort to ensure that all prices displayed on the Website are accurate, errors may occur and we reserve the right to correct them. If we discover an error in the price of any products you have ordered, we will inform you of this as soon as possible and give you the option of confirming your order at the correct price or canceling it. If we are unable to contact you, the order will be deemed cancelled.
  3. For the avoidance of doubt, HE’s Workshop reserves the right to adjust prices on the Website from time to time without prior notice.

 Order Processing

    1. We will only process and ship orders on working days (Monday to Friday, excluding Saturdays, Sundays and public holidays). 
    2. Orders placed on Saturdays, Sundays or public holidays will be processed on the next business day. 
    3. Standard delivery orders are processed within 3-4 business days. 
    4. We only provide delivery services to Hong Kong/Macau/Mainland China. Some areas may require additional charges. Overseas areas require additional shipping fees. Please contact us for relevant information before placing an order. 
    5. Under normal commercial reasonableness, we will do our best to process the order within the estimated time mentioned above, but we cannot guarantee that the estimated time will be met and we will not be liable for any delay. 
    6. Once an order is confirmed, it cannot be changed or cancelled.

 Events beyond our control

  1. HE's Workshop shall not be liable for any failure to perform or delay in performance of its obligations under this Agreement due to events beyond HE's Workshop's reasonable control. 

Return Policy

If customers found problems with items purchased on our website (e.g. damage, wrong product/quantity... etc.), please send an email to sales@hesworkshop.com after confirming that the return conditions are met, we guarantee to return the relevant products. sales@hesworkshop.com 在確認符合退貨條件後，我們保證退貨相關商品。

- 訂單一經確認，恕不能更改或取消。 

If the selected product is out of stock after placing an order, the out-of-stock product will be removed from the order and a refund will be arranged.

If customers needed to arrange a return, please contact us by email within 7 days from the date of receipt and provide the product order number, order date, reason for return and contact information for inquiry.

Please note that no returns will be arranged in the following situations:

1. Received the product more than 7 days

2. The product has been opened or used

3. Non-product quality issues

4. Any free gifts and testers and non-selling items

5. Discount products

Essential oils are extracted from naturally grown plants. Therefore, the same variety picked at different times will have different smells and colors due to different seasons, soils, environments, etc. If you request a return or exchange for the above reasons, we will not accept it.

If the product is not suitable for the customer, or if the customer has skin allergies after using the product, we will not assume any responsibility and will not provide returns or exchanges.

Once we have checked whether the purchased goods meet the return terms, we will contact the customer to arrange the relevant return procedures. Customers are responsible for arranging third-party logistics to return the goods (in both directions) and paying all shipping costs, including returning the wrong product as well as the correct product.

We will be responsible for the return of goods (one way) due to our error, and the return address will be the delivery address shown on the order. If due to other reasons, the customer is responsible for paying all return shipping costs.

In case of any disputes, HE's workshop reserves the right to make final decision.

Disclaimer

  1. The information we provide on our website and social media is for reference or educational purposes only. We do not guarantee that such information can meet your health or medical needs. Furthermore, the Company is not intended to diagnose or treat any person and is not a substitute for any qualified professional medical or healthcare advice and should not be considered for such purpose. The products sold by the Company are also not intended to treat, cure or prevent any disease. If you have any questions regarding your medical or health condition, you should seek the advice of a qualified healthcare professional. If you have any questions about the product, please consult your doctor before using it.